For a successful implementation of knowledge management (KM), it is important to identify the barriers or critical factors that affect the success of the KM process. The set of critical success factors (CSFs) can act as a list of items for organizations to address when adopting knowledge management. This helps to ensure that the essential issues and factors are covered during design and implementation phase. For academics, it provides a common language for them to discuss and study the factors crucial for the success of knowledge management program in an organization. However, no systematic work exists on characterizing a collective set of CSFs for implementing KM in nuclear organizations. CSFs are critical areas of managerial planning and action that must be practiced achieving effectiveness. In terms of KM, CSFs can be viewed as those activities and practices that should be addressed to ensure its successful implementation. This work presents a CSFs framework to identify barriers or critical factors that affect the success of the nuclear knowledge management. The list of CSFs was developed based on seven themes: top-level commitment, organizational culture, organizational structures, human resources management practices and policies, measuring and results, information technology and learning culture. The CSFs framework was applied to the knowledge management assessment of the Human-Systems Interfaces Laboratory of IEN.
Este trabalho está licenciado sob uma licença Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.